FAQS

This help center is arranged by shopping stage, so you can jump straight to the section that matches where you are right now. Each part covers the key details you’ll need at that moment.

Before You Order

Adjusting an order after it’s placed

Once checkout is confirmed, the order locks and no further changes can be made. Reviewing every detail before you hit “buy” is the only way to ensure everything is correct.

Forgot to apply a promo code

If you missed entering a discount code, get in touch immediately with your order number and the code. We’ll check whether it can still be added to your purchase.

After You’ve Checked Out

Tracking your shipment

A shipping confirmation email goes out after your package departs our facility. That email includes a link that takes you straight to the carrier’s tracking page, where you can follow the delivery in real time.

Changing the delivery address

Send us the correct address as soon as possible. We can try to update the label only while the order hasn’t shipped yet. Once packing or dispatch has started, the address is locked and cannot be altered.

Item out of stock

Pieces from the latest collection usually come back within a few weeks. To be notified when they return, sign up with your email on the product page.

Once Your Package Arrives

Returning an item

Returns are accepted if the item is in its original condition—tags still attached and no visible wear—and it wasn’t part of a clearance sale. We don’t offer direct exchanges. After your return parcel arrives, we issue an online credit note that never expires, so you can pick anything in the store, including a different size.

Received an incorrect or faulty product

Email us within 30 days of delivery. To speed things up, include your order number, the product name or code, a photo of the item, and a description of what’s wrong.

For anything else, reach out to cs@prestotimely.com. When reporting an incorrect or faulty item, remember to attach your order number, the product name or code, a photo, and the details of the issue—that way we can start working on a solution right away.