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RETURN POLICY

Before Your Order Ships

The simplest path is right at the start. If you change your mind about a purchase, you can cancel it and receive a full refund, provided the item hasn’t begun its journey to you or entered production. The moment the package is on its way, that window closes, and we can no longer halt the delivery.

Once You Have the Package

If you’ve already received your order and decide it’s not quite right, you have a 14-day window from the day of delivery to get in touch with us about a return. As you prepare the item to come back, please keep it unused and in the exact condition it arrived, with all of its original packaging. Your receipt or proof of purchase needs to be in the box as well. A quick note: sending the product directly back to the manufacturer won’t work—we’ll handle everything from here.

Getting It Back to Us

We keep things straightforward with no restocking fees, and you’ll never be charged more than once for shipping on a single order. When the return is a matter of personal preference, you’ll cover the return shipping cost with the carrier you choose. However, if the reason falls on our shoulders—say, the item showed up damaged or it’s not what you originally ordered—we’ll take care of the return shipping for you.

Your Refund Timeline

Once your package arrives back at our facility, we’ll inspect it and then send you an email confirming its receipt and the status of your refund. After approval, the refund is processed, and the amount is credited back to your original payment method within 7 days.

If Your Refund Seems Delayed

Sometimes a refund takes a little extra time to appear. If you’re waiting, here’s a quick path to track it down:

  • First, check your bank account again.
  • Then, reach out to your credit card company; it can take a bit for the transaction to post.
  • After that, contact your bank, as they often have their own processing window before the refund shows up.

If you’ve gone through all these steps and the money still isn’t there, send us a note at cs@prestotimely.com, and we’ll help sort it out.

To get the correct return address, just email our Customer Service team at cs@prestotimely.com.